http://www.thecma.com/rss/forum/ This area contains White Papers published by our Partner organisations. We welcome member comments and discussion. If you have any White Papers that you wish to add please contact cma@thecma.com. By their nature the content of White Papers is not necessarily representative of the CMA viewpoint, published as they are by a variety of authors. en-uk Fri, 30 Jul 2010 17:30:48 GMT Fri, 30 Jul 2010 17:30:48 GMT http://blogs.law.harvard.edu/tech/rss Design Militia (www.designmilitia.co.uk) RSS Generator 1.0 no-reply@thecma.com (Admin) no-reply@thecma.com (Admin) http://www.thecma.com/forum/White_Papers/CMA_Position_Paper_on_the_impact_of_copyright_protection_provisions_of_the_Digital_Economy_Act_2010/ CMA recognises that the theft of copyright is not a victimless crime. The debate until now has been two-sided – rights holders seeking to protect their legitimate interests and ISPs seeking to avoid responsibility for content carried on their networks and limit the overhead costs of any imposed legal duties. However, the Digital Economy Act, (DEA) in introducing measures to resolve the two-sided debate, has... Mon, 26 Jul 2010 00:00:00 GMT http://www.thecma.com/forum/White_Papers/CMA_Position_Paper_on_the_impact_of_copyright_protection_provisions_of_the_Digital_Economy_Act_2010/ http://www.thecma.com/forum/White_Papers/The_Economics_of_Security/ In just three years time current university students will be approaching their mid-20s and already be established in the UK workforce. They will be the young driving force in organisations, keen to put their stamp on the way things are done, thus inducing a radical switch in the way we do business. This will be in areas where we only debate and dabble today, but that will be automatic to the workforce of 2013.... Mon, 26 Jul 2010 00:00:00 GMT http://www.thecma.com/forum/White_Papers/The_Economics_of_Security/ http://www.thecma.com/forum/White_Papers/Arsenal_Kicks_off_with_Freedom/ After their move to The Emirates Stadium Arsenal FC indentified a requirement to over-haul its legacy customer contact centre. Each of Arsenal FC’s products (match ticket sales, stadium tours, restaurant reservations, home shopping, soccer schools and many other options) had their own dedicated telephone number (fifteen in total) and specialist sales agent.As a result there were serious inefficiencies, a poor... Tue, 13 Apr 2010 00:00:00 GMT http://www.thecma.com/forum/White_Papers/Arsenal_Kicks_off_with_Freedom/ http://www.thecma.com/forum/White_Papers/Should_Net_Promoter_Score_be_adopted_by_the_industry/ CMA Partner Easynet Connect, the leading internet service provider (ISP) for small to medium size businesses and the Communications Management Association (CMA), have asked whether all business ISPs should adopt a common benchmark for measuring customer service. In a video posted on YouTube, the two organizations discuss the advantages that a single reference point for comparing customer service would provide the... Fri, 04 Dec 2009 00:00:00 GMT http://www.thecma.com/forum/White_Papers/Should_Net_Promoter_Score_be_adopted_by_the_industry/ http://www.thecma.com/forum/White_Papers/Cloud_Computing_resiliency_is_the_key_to_success/ Cloud computing means there is no longer a point-to-point connection between the user and the computing infrastructure. Data and applications are held on a disparate conglomeration of computing resources [Sungard] Mon, 23 Nov 2009 00:00:00 GMT http://www.thecma.com/forum/White_Papers/Cloud_Computing_resiliency_is_the_key_to_success/ http://www.thecma.com/forum/White_Papers/A_UserCentric_Security_Approach_for_the_Dynamic_Enterprise/ This paper describes how a user-centric approach to security can help enterprises manage the risk to their corporate assets and minimize end-user involvement and frustration in order to increase productivity and optimize technology investments. Submitted by Alcatel-Lucent. We welcome comment on all White Papers. You will need to join the Forum in order to add your comments. Fri, 10 Jul 2009 00:00:00 GMT http://www.thecma.com/forum/White_Papers/A_UserCentric_Security_Approach_for_the_Dynamic_Enterprise/ http://www.thecma.com/forum/White_Papers/The_AlcatelLucent_Bell_Labs_Network_Security_Framework/ This whitepaper describes the Bell Labs methodology for assessing, planning, managing and maintaining secure computer and telecommunications networks. Submitted by Alcatel-Lucent. We welcome comment on all White Papers. You will need to join the Forum in order to add your comments. Fri, 10 Jul 2009 00:00:00 GMT http://www.thecma.com/forum/White_Papers/The_AlcatelLucent_Bell_Labs_Network_Security_Framework/ http://www.thecma.com/forum/White_Papers/Accelerating_Information_System_Interoperability_for_Secured_Business_Processes_Automation/ This paper presents the: benefits of application interoperability for enterprises, the difficulty with web services as an answer to the IT system interoperability problem, and the benefits of web services deployed using a network-embedded SOA backbone. Submitted by Alcatel-Lucent. We welcome comment on all White Papers. You will need to join the Forum in order to add your comments. Fri, 10 Jul 2009 00:00:00 GMT http://www.thecma.com/forum/White_Papers/Accelerating_Information_System_Interoperability_for_Secured_Business_Processes_Automation/ http://www.thecma.com/forum/White_Papers/Eliminating_the_Mobile_Blind_Spot_Extending_Enterprise_Security_Coverage_and_IT_Reach/ This paper presents the Alcatel-Lucent approach to eliminating the mobile blind spot by extending security coverage and IT reach beyond the walls of the enterprise with 24/7 mobile laptop tracking, troubleshooting and management capabilities. Submitted by Alcatel-Lucent. We welcome comment on all White Papers. You will need to join the Forum in order to add your comments. Fri, 10 Jul 2009 00:00:00 GMT http://www.thecma.com/forum/White_Papers/Eliminating_the_Mobile_Blind_Spot_Extending_Enterprise_Security_Coverage_and_IT_Reach/ http://www.thecma.com/forum/White_Papers/AlcatelLucent_Attack_Containment/ This whitepaper looks at today's business communications which have become more and more dynamic and mobile from use of PDAs, phones, and PCs over LANs, wireless LANs, and public networks and share best practice on how to keep this information secure and free from attack and compromise. Submitted by Alcatel-Lucent. We welcome comment on all White Papers. You will need to join the Forum in order to add your... Fri, 10 Jul 2009 00:00:00 GMT http://www.thecma.com/forum/White_Papers/AlcatelLucent_Attack_Containment/