http://www.thecma.com/rss/forum/ Here are the latest forum items from The CMA website. en-uk Fri, 30 Jul 2010 17:22:24 GMT Fri, 30 Jul 2010 17:22:24 GMT http://blogs.law.harvard.edu/tech/rss Design Militia (www.designmilitia.co.uk) RSS Generator 1.0 no-reply@thecma.com (Admin) no-reply@thecma.com (Admin) http://www.thecma.com/forum/White_Papers/CMA_Position_Paper_on_the_impact_of_copyright_protection_provisions_of_the_Digital_Economy_Act_2010/ CMA recognises that the theft of copyright is not a victimless crime. The debate until now has been two-sided – rights holders seeking to protect their legitimate interests and ISPs seeking to avoid responsibility for content carried on their networks and limit the overhead costs of any imposed legal duties. However, the Digital Economy Act, (DEA) in introducing measures to resolve the two-sided debate, has... Mon, 26 Jul 2010 00:00:00 GMT http://www.thecma.com/forum/White_Papers/CMA_Position_Paper_on_the_impact_of_copyright_protection_provisions_of_the_Digital_Economy_Act_2010/ http://www.thecma.com/forum/White_Papers/The_Economics_of_Security/ In just three years time current university students will be approaching their mid-20s and already be established in the UK workforce. They will be the young driving force in organisations, keen to put their stamp on the way things are done, thus inducing a radical switch in the way we do business. This will be in areas where we only debate and dabble today, but that will be automatic to the workforce of 2013.... Mon, 26 Jul 2010 00:00:00 GMT http://www.thecma.com/forum/White_Papers/The_Economics_of_Security/ http://www.thecma.com/forum/White_Papers/Arsenal_Kicks_off_with_Freedom/ After their move to The Emirates Stadium Arsenal FC indentified a requirement to over-haul its legacy customer contact centre. Each of Arsenal FC’s products (match ticket sales, stadium tours, restaurant reservations, home shopping, soccer schools and many other options) had their own dedicated telephone number (fifteen in total) and specialist sales agent.As a result there were serious inefficiencies, a poor... Tue, 13 Apr 2010 00:00:00 GMT http://www.thecma.com/forum/White_Papers/Arsenal_Kicks_off_with_Freedom/ http://www.thecma.com/forum/Telecoms_Cost_Management/Time_to_help_any_overweight_telecoms_bills_shed_a_few_pounds_in_favour_of_your_bottom_line/ As another year begins the thoughts of many will be turning towards shedding a few pounds after the excesses of the festive period.  Gym membership, and more importantly attendance, increase dramatically in January as New Year’s resolutions and ill fitting clothes drive many to strict measures.  However, even with deals on offer to entice people to join, membership fees can be high and contracts not ideally... Fri, 15 Jan 2010 00:00:00 GMT http://www.thecma.com/forum/Telecoms_Cost_Management/Time_to_help_any_overweight_telecoms_bills_shed_a_few_pounds_in_favour_of_your_bottom_line/ http://www.thecma.com/forum/White_Papers/Should_Net_Promoter_Score_be_adopted_by_the_industry/ CMA Partner Easynet Connect, the leading internet service provider (ISP) for small to medium size businesses and the Communications Management Association (CMA), have asked whether all business ISPs should adopt a common benchmark for measuring customer service. In a video posted on YouTube, the two organizations discuss the advantages that a single reference point for comparing customer service would provide the... Fri, 04 Dec 2009 00:00:00 GMT http://www.thecma.com/forum/White_Papers/Should_Net_Promoter_Score_be_adopted_by_the_industry/ http://www.thecma.com/forum/White_Papers/Cloud_Computing_resiliency_is_the_key_to_success/ Cloud computing means there is no longer a point-to-point connection between the user and the computing infrastructure. Data and applications are held on a disparate conglomeration of computing resources [Sungard] Mon, 23 Nov 2009 00:00:00 GMT http://www.thecma.com/forum/White_Papers/Cloud_Computing_resiliency_is_the_key_to_success/ http://www.thecma.com/forum/Telecoms_Cost_Management/How_free_are_social_networking_sites/ There are thought to be more than 22m facebook users and possibly 4m twitter users in the UK as of October 2009.  Additionally sites such as MySpace, YouTube, LinkedIn and Flickr all provide the opportunity to network with likeminded individuals for business and leisure purposes. As with the growth of the internet, there are concerns that social networking access during business hours could result in lost man... Fri, 20 Nov 2009 00:00:00 GMT http://www.thecma.com/forum/Telecoms_Cost_Management/How_free_are_social_networking_sites/ http://www.thecma.com/forum/Telecoms_Cost_Management/The_rise_of_the_smartphone_out_of_site_should_not_mean_out_of_mind/ As the smartphone continues its ascent through the mobile device market, the must have accessory now features on an increasing number of approved corporate mobile lists.  True it can offer improved communications to the user when on the move but with its high initial price tag and the likelihood of elevated monthly charges as a result of web application downloads, the management of this expensive inventory... Mon, 02 Nov 2009 00:00:00 GMT http://www.thecma.com/forum/Telecoms_Cost_Management/The_rise_of_the_smartphone_out_of_site_should_not_mean_out_of_mind/ http://www.thecma.com/forum/Telecoms_Cost_Management/The_iPhone_is_coming_to_a_MNO_near_you_how_will_it_affect_your_business/ 02's exclusive deal to distribute the iPhone in the UK is coming to an end after both Orange and Vodafone secured agreements to sell the popular Apple handset.  With this application driven phone now within reach of the business market, do you see your business adding the iPhone to your list of approved handsets?  If you do, what new challenges do you foresee in managing the spend driven through technology... Wed, 30 Sep 2009 00:00:00 GMT http://www.thecma.com/forum/Telecoms_Cost_Management/The_iPhone_is_coming_to_a_MNO_near_you_how_will_it_affect_your_business/ http://www.thecma.com/forum/Telecoms_Cost_Management/SMS_donations_how_do_businesses_ensure_employees_are_not_being_charitable_on_their_behalf/ Last week a very tired Eddie Izzard arrived back in London to complete his 43rd marathon in just 51 days.  This staggering feat saw him run across the UK, carrying the respective flag for all 4 nations, and covering a blister inducing 1100 miles.  All in aid of Sport Relief, donations were collected on route via a support team and their ice-cream van, as well as through the Sports Relief website. But as with... Thu, 24 Sep 2009 00:00:00 GMT http://www.thecma.com/forum/Telecoms_Cost_Management/SMS_donations_how_do_businesses_ensure_employees_are_not_being_charitable_on_their_behalf/