CMA

Sector: public and private

Consultant Since: January 1992

Geographical Cover: Europe

Post Graduate Diploma in Management. (CNAA). 1987.

Graduate Diploma in Marketing. (CIM). 1988.

National General Certificate in Safety & Health (NEBOSH). 1995.

Expert Witness/Advisor (Telecomms) Diploma (ICAF). 2002.

PRINCE2 Foundation and Practitioner accreditation, (APM) 2005

AREAS OF EXPERTISE

An experienced Consultant with a background as a senior manager in BT, including BT Tallis Consultancy. Independent Consultant since 1992.

Experience ranges from Local and Central Government, Major Financial Instituations, NHS, Haulage, to major Telecomm Suppliers.

Specialise in replacement telephony systems and networks.Preparation of ITTs & Technical Specifications, evaluation of responses and implementation of the solution. Project management (Prince2). OJEU procurement.

IP Telephony, Fixed/Mobile convergence, Call/Contact Centres, networks, Carrier Pre-select (CPS), Mobile phone and tariff evaluation and analysis and general Consultancy.

Expert Witness, Dispute resolution services provided.

PRINCE2 Practitioner accredited Project Manager.

PROJECTS

South Gloucestershire Council. OJEU procurement for replacement telephony solution including Fixed/Mobile convergence, call centre and home working.Produced Technical Specification, evaluated responses.

Tottenham Hotspur Football Club. Determined user requirements for replacement telephony solution including Fixed/ Mobile convergence, Call Centre, IVR and automated ticket processing. Produced Technical Specification, ITT and evaluated responses.

Halifax Bank of Scotland. Technical Architect for Avaya implementation, Disaster Recovery solution, Voice Quality testing.

BT/Dept for Work & Pensions. Technical Design Authority for implementation of Nortel CS2K.

E.ON Power. Technical Design Authority and Voice Architect for a Dealer Board replacement and Voice recording projects. Disaster Recovery/Resilience. Technologies Hitachi/IPC Dealer Boards, Witness call recording.

Eton College. Consultancy and advice on IP telephony, Centrex and Campus voice networks.

C&W/HBoS, Project managed Advanced Speech Recognition up to handover to client.

City of Westminster Council, Review of telecomms services and report on the way forward. Second phase to implement the recommendations of the report including the Tendering, OJEU (OJEC) adverts and Response evaluation processes for replacement systems.

Siemens Communications, supporting pre-sales DWP Account Team with second generation IP Telephony solutions.

Christian Salvesen provided technical consultancy in the provision of CPS, Maintenance contracts, new switch provision & Mobile phone contracts.

Department for Work and Pensions (DWP), Voice Architect for the implementation of IP Telephony to 100,000 basic and Contact Centre ports. Assured the Nortel CS2K for use with the DWP. Provided technical input to the evaluation of Supplier responses. Evaluated the use of Siebel and Genesys solutions.

General Accident/CGU/Norwich Union, supported the organisations, during two mergers, merged networks, introduced two Call Centres, Genesys Predictive Dialler, supported the introduction of Cisco IP Contact Centre, Advanced Speech recognition, Outsource management etc.

Numerous NHS Trusts and Strategic Health Authority, determined requirements for replacement telephone systems, produced ITTs, arranged OJEU (OJEC) adverts, shortlisted suppliers, produced ITT, evaluated responses, implemented solutions.

Bassetlaw District Council, determined requirements for replacement telephone system, produced ITTs, arranged OJEU (OJEC) adverts, shortlisted suppliers, produced ITT, evaluated responses, implemented solution. Provided ongoing support.

Construction/Engineering
Education & Training (Private Sector)
Education & Training (Public Sector)
Financial/Banking/Insurance
Gas/Oil/Chemical
Government (Central/Regional)
Government (Local)
Government Body
Health (NHS)
Health (Private)
ICT/Call Centre Services
ICT/Consultancy
ICT/Telecommunications Services
Law Enforcement/Emergency Services
Legal & Professional Services
Leisure & Entertainment
Management Consultancy
Manufacturing
Marketing/Media/Publishing/PR
Medical/Pharmaceutical
Power & Utilities
Retail
Travel/Transport/Distributions/Freight