Neil Cook
Not Public at the Not Public
Neil Cook's Activity
Recognised Registered Consultant
Neil Cook is CMA Registered Consultant and therefore met the full criteria of the CMA guidelines
Consultant Information:
Sector: public and private
Consultant Since: January 1998
Geographical Cover: Worldwide
Consultant Qualifications:
Professional Qualifications: - CEng (Chartered Engineer registered with the Engineering Council UK); - MIET (Member of the Institution of Engineering and Technology - formerly the IEE); - MCMA (Member of the Communications Management Association); - MAPM (Member of the Association of Project Management).
Personal Qualifications: - MBA; - BSc (Hons) Electronic Engineering (Telecommunications); - BTEC HNC Electrical & Electronic Engineering; - BTEC OND General Engineering;
General Details:
An experienced Principal Consultant and Professional Engineer specialising in the design, delivery and day-to-day operation and management of IT and telecommunications networks and systems. Conversant in business planning and strategy development and practiced in translating and delivering business requirements in to realistic and cost effective technology strategies and solutions for national and global organisations.
Recent assignments have included:
- Developing a global contact centre strategy for global banking organisation operating in 44 countries across 3 global regions;
- The specification, procurement, design, delivery, deployment and migration to a 1000 seat IP Telephony platform including a 400 seat IP Contact Centre platform for the UK's largest direct and online supplier of trade tools, accessories and hardware products;
- Design, development and procurement of a new company wide voice and data network; delivery of a nationwide infrastructure review; delivery of a business wide voice review and contact centre strategy, and development of an IP centric model office for the world's fifth-largest insurance group;
- Development of a European voice and data technology roadmap; delivery of a UK telecomms strategy and management of a number of comprehensive cost savings and business improvement projects for a leading international paint business based in the UK;
- The design and development of the CTI and IVR contact centre solutions within an enterprise wide CRM deployment programme for a leadin UK gas and electricity supplier;
- The design, development and delivery of an advanced telephony and multimedia contact centre strategy for a UK pensions and investments company in readiness for de-mutualisation;
- Developing a detailed telecomms review and co-ordinated virtual call/contact centre strategy for one of the UK's biggest tour operators;
- Developing a global customer contact strategy for an established provider of credit services in the UK.
Vertical Markets:
Construction/Engineering
Financial/Banking/Insurance
Gas/Oil/Chemical
ICT/Telecommunications Services
Legal & Professional Services
Leisure & Entertainment
Manufacturing
Medical/Pharmaceutical
Power & Utilities
Retail
Travel/Transport/Distributions/Freight
