CMA Articles
Should the Net Promoter Score be adopted by the industry?
Posted on: 07/12/2009
CMA Partner Easynet Connect, the leading internet service provider (ISP) for small to medium size businesses and the Communications Management Association (CMA), have asked whether all business ISPs should adopt a common benchmark for measuring customer service. In a video posted on YouTube, the...
A question of coverage
Posted on: 13/11/2009
Consumer Panel research reveals mobile coverage problems for small businesses. Research with small businesses across the UK, published by the Communications Consumer Panel in October 2009, found widespread problems with mobile coverage: 91 per cent of small business respondents have had...
Capitalising on and securing infrastructure
Posted on: 02/11/2009
Members briefing 2 December 2009, London Customer requirements in the enterprise market are constantly evolving and in the current economic climate it is more important than ever for public and private sector organisations to exploit their existing IT and communications architectures to...
Public appointments workshop and reception in parliament
Posted on: 02/11/2009
12 November In association with the Government Equalities Office and Women in Telecoms & Technology www.womeninpublicpolicy.org Chaired by Lynne Berry OBE CEO, WRVS & WiPP Co-chairman Panel: Lynne Berry OBE - Charities and Trustees Andrea Sutcliffe - Appointments...
Letter to Jeremy Hunt, shadow minister for culture, media and sport
Posted on: 25/08/2009
The following letter was sent to Jeremy Hunt, the Shadow Minister for culture, media and sport in response to a speech made by David Cameron on 6 July 2009 http://www.conservatives.com/News/Speeches/2009/07/David_Cameron_People_Power_-_Reforming_Quangos.aspx in which Ofcom was specifically and in...
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