White Papers
About White Papers
This area contains White Papers published by our Partner organisations. We welcome member comments and discussion.
If you have any White Papers that you wish to add please contact cma@thecma.com.
By their nature the content of White Papers is not necessarily representative of the CMA viewpoint, published as they are by a variety of authors.
Current Discussions
CMA Position Paper on the impact of copyright protection provisions of the Digital Economy Act 2010
Posted on: 26/07/10
CMA recognises that the theft of copyright is not a victimless crime. The debate until now has been two-sided – rights holders seeking to protect their legitimate interests and ISPs seeking...
The Economics of Security
Posted on: 26/07/10
In just three years time current university students will be approaching their mid-20s and already be established in the UK workforce. They will be the young driving force in organisations, keen to...
Arsenal Kicks off with Freedom
Posted on: 13/04/10
After their move to The Emirates Stadium Arsenal FC indentified a requirement to over-haul its legacy customer contact centre. Each of Arsenal FC’s products (match ticket sales, stadium...
Should Net Promoter Score be adopted by the industry?
Posted on: 04/12/09
CMA Partner Easynet Connect, the leading internet service provider (ISP) for small to medium size businesses and the Communications Management Association (CMA), have asked whether all business...
Cloud Computing: resiliency is the key to success
Posted on: 23/11/09
Cloud computing means there is no longer a point-to-point connection between the user and the computing infrastructure. Data and applications are held on a disparate conglomeration of computing...
A User-Centric Security Approach for the Dynamic Enterprise
Posted on: 10/07/09
This paper describes how a user-centric approach to security can help enterprises manage the risk to their corporate assets and minimize end-user involvement and frustration in order to increase...
The Alcatel-Lucent Bell Labs Network Security Framework
Posted on: 10/07/09
This whitepaper describes the Bell Labs methodology for assessing, planning, managing and maintaining secure computer and telecommunications networks. Submitted by Alcatel-Lucent. We welcome...
Accelerating Information System Interoperability for Secured Business Processes Automation
Posted on: 10/07/09
This paper presents the: benefits of application interoperability for enterprises, the difficulty with web services as an answer to the IT system interoperability problem, and the benefits of web...
Eliminating the Mobile Blind Spot - Extending Enterprise Security Coverage and IT Reach
Posted on: 10/07/09
This paper presents the Alcatel-Lucent approach to eliminating the mobile blind spot by extending security coverage and IT reach beyond the walls of the enterprise with 24/7 mobile laptop tracking,...
Alcatel-Lucent Attack Containment
Posted on: 10/07/09
This whitepaper looks at today's business communications which have become more and more dynamic and mobile from use of PDAs, phones, and PCs over LANs, wireless LANs, and public networks and share...
Forum Leader: Julian Harriott
