Telecoms Cost Management
About Telecoms Cost Management
Efficient management of telecoms billing can significantly improve the effectiveness of communications networks, systems and technologies and ensure company cash flow, for this part of the business, is at its optimum.
The Telecoms Cost Management forum enables suppliers and customers to share knowledge and promote best practice alongside constructive discussion of potential solutions for those common issues faced by telecoms and billing managers.
By embracing the right telecoms cost management practices, organisations could reduce the cost and increase control of their total telecoms spend; ultimately improving the customer experience and raising satisfaction with billing processes.
The forum operates with the purpose of ensuring customers obtain the best value from their telecoms suppliers.
The priorities identified by the Cost Management Forum are:
- Provision, by suppliers, of a clear process for telecoms delivery with simple, accurate and integrated bills which enable easier analysis by the customer and improve relationships between the two parties.
- Correctly ordered telecoms provision as an end to end process to ensure correct billing;
- Promotion of the benefits of consistency and clarity of language from customer order through to final bill; no jargon and single descriptions for product and services.
- Lobbying for the implementation and use of straightforward and clear pricing plans.
- Driving suppliers to enhance their responsiveness to customer queries in particular the availability of customer service to answer questions in person, not just through websites and self-help routes.
CMA Telecoms Cost Management Forum Event - 'Maximise your telecoms budget and help your organisation beat the recession'.
Thursday 9 July 2009 at 13:00hrs
BCS, First Floor Davidson Building, 5 Southampton Street, London, WC2E 7HA. Map
The current economic climate has placed continued financial pressures on organisations and trying to deliver telecoms services as per strategic plans is challenging. IT/telecoms budget holders must remain fully aware of the trends in the market, up to date with the latest technologies and positioned to take advantage of all possible services and solutions that can help to maximise budgets and/or reduce costs.
In a full programme speakers include Paul Fegan, Director, Mala Communications; Frances Pennell-Buck, Non executive Director, South West Essex NHS Trust; Aaron Payne, Sales Director, Obsidian; Steven Jewell, Head of IT and eGovernment, Milton Keynes Council; Sarah Cooney, Campaigns and Events Manager and Andy Wood, Head of Consultancy Practice at Afiniti.
For further details for this free event and to book please go to: CMA Forum Event.
Current Discussions
Time to help any over-weight telecoms bills shed a few pounds in favour of your bottom line
Posted on: 15/01/10
As another year begins the thoughts of many will be turning towards shedding a few pounds after the excesses of the festive period. Gym membership, and more importantly attendance, increase...
How 'free' are social networking sites?
Posted on: 20/11/09
There are thought to be more than 22m facebook users and possibly 4m twitter users in the UK as of October 2009. Additionally sites such as MySpace, YouTube, LinkedIn and Flickr all provide the...
The rise of the smartphone; out of 'site' should not mean out of mind
Posted on: 02/11/09
As the smartphone continues its ascent through the mobile device market, the must have accessory now features on an increasing number of approved corporate mobile lists. True it can offer improved...
The iPhone is coming to a MNO near you - how will it affect your business?
Posted on: 30/09/09
02's exclusive deal to distribute the iPhone in the UK is coming to an end after both Orange and Vodafone secured agreements to sell the popular Apple handset. With this application driven phone...
SMS donations; how do businesses ensure employees are not being charitable on their behalf?
Posted on: 24/09/09
Last week a very tired Eddie Izzard arrived back in London to complete his 43rd marathon in just 51 days. This staggering feat saw him run across the UK, carrying the respective flag for all 4...
How 'green' does your organisation need to be?
Posted on: 07/09/09
In the run up to the G20 summit there is unease in political and business circles as climate change plans once more come under scrutiny. Questions over how much should be invested in carbon...
Survival Guide to Managing Telecoms Costs
Posted on: 08/05/09
www.chiefexecutive.com/display_article.asp?id=37039
10 top tips for managing your telecoms budget during the recession
Posted on: 12/03/09
With this recession being tipped as the worst financial crisis since the 1930s, adopting money saving practices is an essential activity in every organisation. Managing your telecoms budget...
The corporate mobile bill - a question of management or monitoring?
Posted on: 21/01/09
It is estimated that personal usage of the company mobile accounts for up to 30% of overall mobile calling costs. Couple this with a forecast growth in the take-up of mobile applications such as...
Bad Billing Practices
Posted on: 20/11/08
What current billing practices have the most negative impact upon communications networks, systems and technologies?
Forum Leader: Paul Fegan
